Kansans Struggle With Online Health Marketplace

Oct 4, 2013

Kansas residents who want to find health insurance through the new online marketplace are still struggling to do so.

High user traffic on the federal exchange at healthcare.gov is jamming servers and causing long waits.

Even now, on the third day the exchange has been open, people are having to wait an hour or more to buy health coverage.

Topeka's public library opened its computer training center Thursday to people who wanted to sign up.

After an hour of trying, Topeka resident Lover Chancler was still waiting to start setting up her user ID for the marketplace.

After 45 minutes, Topeka resident Gary Hutley also was waiting to set up his ID.

Insurance Commissioner Sandy Praeger is urging Kansans to to wait a few weeks before going to the federally run marketplace.