Affordable Care Act, the faulty website where people can sign up for health insurance under the Affordable Care Act, has become nearly synonymous with the word "glitch" — sometimes defensively, sometimes mockingly.

Jeffrey Zients isn't exactly a household name. But if he can cure what ails the Affordable Care Act website, he'll be one of the best-known figures in the Obama administration.

Zients (rhymes with Heinz) is the professional manager President Obama turned to in order to solve the by-now-infamous problems with the federal government's health care exchange website.

The Obama administration has entered full damage-control mode over the balky website intended to enroll people in new health plans under the Affordable Care Act.

The rampant glitches that have plagued the federally-operated health insurance marketplace have been the focus of a lot of political heat. It's prompted Health and Human Services Secretary Kathleen Sebelius to fire back with a full-throated defense of the law that created the exchanges, the Affordable Care Act.


President Obama on Tuesday appointed one of his top management gurus, Jeffrey Zeints, to head the team working to fix what ails, the troubled website that's supposed to allow residents of 36 states to enroll in coverage under the Affordable Care Act.

The Obama administration's hopes ran high that millions would flock to enroll for health insurance on state and federal exchanges established under the Affordable Care Act.

Those exchanges went online Oct. 1. The administration projected that half a million individuals or families would enroll within 30 days, according to The Associated Press.

But three weeks in, the data suggest the actual number of enrollments is lagging far behind that number.

Carla Eckels / KMUW

The content of this story on domestic violence is not suitable for children and may be disturbing for all listeners. Please be advised.

For 10 years, Jaime, who lives in a town near Wichita, suffered from marital rape. The sexual assault began when she was 14 years old. Jaime, like many, felt there was no way out.

This is Jaime's story:

For the past eight years, Jaime has been happily married to her new husband. Her former husband now lives in another state.


Q&A: The Affordable Care Act In Kansas

Oct 9, 2013

KMUW hosted a live call-in show October 9. We took questions from callers, email and Twitter. Below are questions and answers from the hour. We received more questions than we could get to during the hour, but we followed up with our panelists and added those additional questions and answers below.

Our guests were:

Kansans Struggle With Online Health Marketplace

Oct 4, 2013

Kansas residents who want to find health insurance through the new online marketplace are still struggling to do so.

High user traffic on the federal exchange at is jamming servers and causing long waits.

Even now, on the third day the exchange has been open, people are having to wait an hour or more to buy health coverage.

Topeka's public library opened its computer training center Thursday to people who wanted to sign up.

Kan. Officials Urge Patience On New Health Exchange

Oct 2, 2013

When enrollment opened Tuesday, the online insurance marketplace for Kansas could not fully handle the crush of users who hit the federally run exchange website.

The Kansas Association for the Medically Underserved says it had 60 health care navigators across the state ready to work on the first day of enrollment.

Another 200 to 225 more are still in training. Six of those navigators are bilingual in Spanish, and one person knows sign language.